All trademarks, service marks, trade names, photography, text, graphics, button icons, images, digital downloads, data compilations, and software are the property of Ransom Holding Co., its affiliates or content suppliers, and are protected by Canadian and international copyright laws. No use of these may be made without the prior written consent from Ransom Holding Co.. The logo, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of Ransom Holding Co. and may not be used without permission.
You may return an item within the first 7 days of the package delivery date as long as it is in it's original condition. Full refunds are subject to a 15% re-stock fee.
You may exchange an item within 7 days of the package delivery date for another item or store credit.
ALL SALE ITEMS ARE FINAL SALE
Shipping and handling is not refundable on returns.
Gift Certificates are not refundable.
There will be a $6 processing fee for items returned without either the original receipt or an RA number.
By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Ransom Holding Co. shall not be liable for any damages of any kind related to your use of this site.
When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Our servers are also protected by firewall technology. However, no security mechanism is perfect and you must be aware that you are always at some level of risk. When volunteering personal information, please ensure that the lock symbol appears in your browser. If the lock symbol is not present when you make a transaction we recommend that you hold payment and contact us immediately at [email protected].
While purchasing a product or when entering a contest, Ransom Holding Co requires that you provide your personal and financial information (name, address, email, credit card number and expiry date). Customer information allows Ransom Holding Co. to open an account in your name, to process your order, to contact you in the event that you win a prize in a contest, to customize your shopping experience. There is also the option to receive our email newsletter updates. If you choose to receive these you should expect a regular newsletter to arrive at email address you provided with your purchase.
We will not sell, trade, rent or disclose any information that identifies you to a third party without your prior approval. Any and all of your personal information is guarded and will be used for internal purposes only.
We continuously make efforts to improve our customer service and service efficiency. Any suggestions, feedback, ideas or communication you provide us will help us achieve this goal. Consequently, if you are on our mailing list, we may send you optional surveys, contests or promotions. However all non-personal information collected will be the property of Ransom Holding Co.
Ransom Holding Co. reserves the right to modify this policy at anytime. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
If you have any questions or suggestions regarding our privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at: