• Merchandise must be returned within 15 days
• Merchandise must have all original tags attached
• Items must be in their original form (NOT worn, altered, or washed).
• We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage
• Ransom Footwear does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to [email protected] before sending the item back.
• To insure we receive your return/exchange please request a tracking number from your shipper.
• We are not responsible for lost returns or exchanges.
• Customer is responsible for shipping charges for any returns/refunds.
• Original shipping and handling charges are not refundable
• All Refunds are issued to the original payment method

Shipping rates will vary based on time, weight and location. For more information, please proceed to checkout or cart page to view available shipping options.

Shipment Processing

• Most orders will be processed and shipped within 48 Hours.
• We do not ship on Saturday, Sunday, or Holidays
• E-mail notification with your tracking number will be sent once your order ships.
• Orders will be shipped “Signature Required”
• Please note: Shipping table does not include order-processing time. Please allow up to 2 business days for order processing.

Damaged Shipments

Email us at: [email protected] to submit a claim.

* For any problems or concerns with shipping please contact us at 800-996-3327 from 8:30am-5:00pm, PST, via email at [email protected]

Can You Gift Box My Order?

Unfortunately, we are unable to gift-wrap at this time. We apologize for any inconvenience.
 

Confirmation of Shipment

Once your order has shipped, you will receive an e-mail you that the order has shipped with your tracking number or log on to your account to view the status of your order.

Ransomholdingco.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. ransomholdingco.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. ransomholdingco.com recognizes that it must maintain and use customer information responsibly.

Ransom Holding Co. will not rent or sell your e-mail address for any reason. Ransom Holding Co. shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the Ransom Holding Co. corporate family and as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law.

If at any time you would like us to delete any of your personal information on file, please email customer service at [email protected] or call us at 800-996-3327. Please be sure to include your e-mail address, full name and password.

If you are under the age of 13, you are not permitted to submit any personal information to ransomholdingco.com. ransomholdingco.com is intended for users who are 13 years of age and older.

Security

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On ransomholdingco.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.